Your Privacy Matters to Us
We built pulaukoin around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across our live casino tables, slot...
How We Protect Your Information
pulaukoin operates under Indonesian data protection standards and regional compliance frameworks. We collect only the information needed to verify your account, process your DANA, OVO, GoPay and QRIS transactions, and deliver our live casino, slots and sportsbook services. Your personal data is encrypted, stored securely and never shared with third parties without your consent. We retain your information only as long as
necessary to maintain your account and fulfil legal obligations in supported regions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? We're Here
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment information across our platform.
Live Chat
Chat with our team directly through your account dashboard. We respond to privacy concerns and data requests during business hours in Indonesia time.
Data Requests
You can request a copy of your personal data or ask us to update your information. Submit requests through your account settings or contact our support team.
Why Your Privacy Is Secure Here
Encryption Standard
All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details and account credentials are protected at every step.
Compliance Framework
We follow Indonesian data protection regulations and regional privacy standards. Our systems are regularly audited to ensure your information stays safe.
No Third-Party Sales
We never sell your personal data to advertisers or marketing firms. Your information stays within pulaukoin unless you explicitly consent to sharing.
Payment Isolation
DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways. We don't store your full payment credentials on our servers.
Account Control
You control what information is visible in your profile. Update your privacy settings anytime through your account dashboard to adjust what you share.
Breach Response
If a security incident occurs, we notify affected users immediately and work with authorities to investigate. Your account protection is our priority.
Consistency Across Our Platform
| Live Casino Tables | Privacy protections apply equally whether you're at our live baccarat tables, live roulette rooms or live dealer halls. Same encryption, same data handling. |
|---|---|
| Slot Lobbies | Your slot session data and play history are protected with the same security standards as our live casino. We track your activity only to personalise your lobby experience. |
| Sportsbook Markets | Betting history and sports market activity follow identical privacy rules. Your wagers and account balance are encrypted and never exposed to third parties. |
| Mobile & Desktop | Whether you access pulaukoin on your phone or desktop, your data protection level remains constant. Same encryption, same compliance, same security posture. |
| Payment Processing | DANA, OVO, GoPay and QRIS payments all route through the same secure gateway. Your transaction history is logged privately and accessible only to you. |
| Account Closure | When you close your account, we delete your personal data according to Indonesian retention laws. Some transaction records may be kept for compliance purposes only. |
| Policy Updates | If we change this privacy policy, we notify you via email and in-app message. You can review changes before they take effect and decide whether to continue. |